Frequently Asked Questions
Everything you need to know about bringing premium hydration home.
How long does shipping take for filtration systems?
Standard shipping for our home filtration units typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
What is your return policy on opened products?
Due to hygiene standards, we can only accept returns on unused and unopened items within 30 days of purchase. If a product is defective, please contact our support team for a full replacement.
Do you offer professional installation services?
While our systems are designed for easy DIY setup, we partner with certified local technicians in select regions to provide professional installation for an additional fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How often should I replace my water filters?
To ensure the highest water quality, we recommend replacing your filters every 6 to 12 months, depending on your household's water consumption and local water hardness.
Is your packaging eco-friendly?
Yes, Tasting Water is committed to sustainability. Our shipping materials are 100% recyclable, and we use biodegradable padding to protect your items during transit.